Last updated: 26 July 2026

This Order & Shipping Policy explains how VOH accepts, processes, and delivers orders placed on www.vohopticians.com (the "Site"). It applies to every order placed on the Site and should be read together with VOH's Returns & Exchange Policy and Terms & Conditions.

• Placing an order is an offer to purchase, not a completed sale. A contract is formed only when VOH confirms the order by email, SMS, or WhatsApp.
• VOH may refuse or cancel an order at any point before dispatch for reasons including: stock unavailability, a pricing or listing error, inability to verify a submitted prescription, suspected fraud or misuse, or an inability to service the delivery pin code or country.
• If VOH cancels an order after payment, the full amount is refunded to the original payment method within 3–5 business days of cancellation.
• Order confirmation does not guarantee stock availability in the rare case inventory has not yet synced. If an item becomes unavailable after confirmation, VOH will offer a substitute, a short wait, or a full refund — the customer's choice.

• Opticals, sunglasses, and accessories (no prescription): dispatched within 1–2 business days of order confirmation.
• Single-vision prescription lenses: 3–5 business days for lens fitting before dispatch.
• Progressive, bifocal, or high-power/specialty lenses: 5–10 business days for lens fitting before dispatch.

• If outer packaging appears damaged or tampered with at delivery, please refuse the package where possible. In all cases, record an unboxing video showing the parcel and its contents, and report it to info@vohopticians.com within 48 hours of delivery, together with photographs. An unboxing video is mandatory for all damage, defect, or incorrect-item claims and is required to raise a claim with our courier partner and process a replacement or refund.